Tidy Services is growing in the Roanoke and Salem area and we are creating a new position, looking for a Portable Restroom Operations Service Supervisor to be a leader of a team of people who are committed to providing quality service to our customers in the extended Roanoke area. This job is a management position where the supervisor will need to understand the entire process of cleaning, delivering, servicing, picking up, and repairing Portable Restrooms and other portable products that Tidy offers, and also be able to mentor, train, and coach a team of 6 to 10 people who are service technicians. Our toilets can be located at individual homes, construction sites, schools, and community events and festivals. We also service RV holding tanks and external tanks used on trailers and other temporary sites. The candidate will be someone that can adapt to rapidly changing situations and feel comfortable knowing that everyday is different. They must be a strong leader who can handle multiple tasks in a very high-paced environment. 
 

Minimum Education and Experience Requirements

• High School Diploma or GED required
• Bachelor's degree in business, logistics, or related field preferred - or an equivalent amount of experience in related fields
• Intermediate or advanced level of proficiency with Microsoft Office
• Strong employee relations background.
• The ability to identify and resolve problems while maintaining professionalism
• A builder of effective relationships with staff at all levels of business
• Excellent verbal and written communication and customer service skills
• Strong organizational skills, with the ability to be flexible, adaptable, able to work under pressure and handle multiple competing demands
• Able and eager to learn new skills and embrace change and continuous improvement
• Able to manage multiple tasks simultaneously in a fast-paced, dynamic environment
• Valid Drivers License
• Good Driving Record: No moving violations within the past 12 months; and no more than three in the past three years.
• Able to understand mapping and routing software, including but not limited to Waze, Google Maps, and Apple Maps. 
• Required to own and use your smartphone for work daily
• Ability to work flexible hours, as required, is essential.
• During peak season (April - October) hours could include evenings, weekends, and sometimes holidays.

The responsibilities of the Portable Restroom Operations Service Supervisor include, but are not limited to:

•  Manage day-to-day Operations for Portable Toilet Services at our Salem, VA, location.
•  Ensure all weekly/monthly service stops are completed on their assigned days.
•  Work with Dispatchers to ensure scheduling and routing are done in the best way
  possible to maximize customer satisfaction, efficiency, and profitability.
• Manages the end-of-day check-in process, capturing and communicating key service,
  safety, and equipment issues.
• Coordinate driver meetings. Work with other departments to determine content…include
  training and company updates.
• Ensure new drivers are trained properly, and are performing to company standards.
• Reviews weekly demand / volume for routes, determines potential gains from re-routing,
  and recommends re-routes to the dispatch team.
• Perform necessary discipline for drivers as needed, including write-ups.
• Drive initiatives in continuous improvement, training and efficiency.
• Develop reports and analyses for operational performance and efficiency.
• Sets and monitors productivity, service, and safety targets for each driver by collecting
  accurate data and reporting.
• Ensures that drivers comply with physicals, drug or alcohol tests, and training required by
  regulatory agencies. Documents and maintains records required by regulatory agencies
  such as the Department of Transportation and OSHA.
• Conducts Root Cause Investigations for all injuries and incidents, ensuring consistent
  discipline and retraining.
• Visits customers and customer sites to evaluate and resolve safety issues, seeking service
  alternatives where appropriate. Ensures set-up errors and missed pickups are reported and
  resolved.
• Responsible for all safety training and enforcing the safety program.
• Other responsibilities defined by the General Manager. 

Tidy Services

Since 1994, Tidy Services has been a local family-owned business providing portable sanitation services to Southwest Virginia. Our growth over the years has expanded to include a wide variety of services including portable restrooms, sinks, restroom trailers, roll-off dumpsters, fencing, septic tank cleaning, and grease trap cleaning.
 

Headquartered in Salem Virginia, Tidy Services is still that local family-owned business focused on customer satisfaction. We are a team of professionals who take pride in providing our clients with sanitary solutions that protect our environment and enhance our standard of living.

Benefits Include:  PTO, Holidays, Health Insurance, Life Insurance & 401K with Matching, Weekly reimbursement for cell phone usage (Options for Vision and Dental Coverage are Available)

Tidy Normal Business Hours: 7am - 5pm (Monday - Friday) (Weekend work is as needed and as scheduled)

Tidy Services provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.